ENTOUCH Smart Building Solutions

Data-driven Facilities Management: Using Analytics to Get More Value From Field Service Vendors

Few factors influence operations like data-driven facilities management. In the digital age, Facilities Managers make informed, cost-saving decisions through data-driven facilities management, and total cost ownership decreases. Among field service vendors, data-driven practices have a more profound impact in these key ways.

1.The Scale of Modern Enterprises Requires Data-driven Facilities Management

Data from across hundreds, if not thousands, of systems and equipment can be analyzed and presented to the C-Suite for review. Unfortunately, the vast amount of data makes it impossible for manual review, and data-driven analytics are essential to deriving maximum value from all facilities management operations. This includes reducing costs associated with field service services.

2. Data-driven Facilities Management Increases Accountability

Accountability is another key benefit of data-driven facilities management, especially among field service vendors. Using connected devices and sensors, facility assets, such as HVAC systems and thermostats, can report back to a centralized system on maintenance performed and check it for quality. This reduces rework and holds facility field service vendors and technicians accountable for their work when it is completed in real-time.

3. Cloud-Based Analytics Solutions Enable Efficient Budgeting of Field Service Vendors

Cloud-based analytics solutions give Facilities Managers the ability to manage the budget and maintenance schedule on the go. This includes managing field service vendors and tracking payments, work orders and much more. Maintaining control over all vendor relationships and costs via cloud-based systems enables better budgeting.


For example, in preventative handyman programs, field service vendor monitoring leads to lower costs by reducing the total number of work orders while reducing the number of visits.

4. Automated Systems and Analytics Enable Smarter Decisions

Using the technology to track vendor performance is great, but manual tracking and analysis is impractical. Using automated systems and analytics, Facilities Managers can make smarter decisions, based on recent, relevant data.

5. Monitoring Field Service Technician Performance Reduces Conflicts

As explained by FacilitiesNet, inconsistencies may exist between local, state, federal, and other code officials who are unfamiliar with a product or application in your building. Using analytics, Facilities Managers can resolve issues before, during, and after construction. This translates into better instruction for field service technicians and fewer risks.

Increase Value of Field Service Vendors by Using Data-Driven Facilities Management

Take a moment to think about the value of your field service vendors. How do you know if the work they say was completed is actually completed? Can you determine if errors in work and quality during repairs may have contributed to premature equipment failure? What about field service technicians that take longer to complete work than their counterparts? The answers to these questions lie in using data-driven facilities management systems and practices.

Get on the road to better facilities management by implementing a centralized data-driven facilities management strategy, and partner.


Editor’s Note: Today’s guest blog is from national facilities management company, QSI Facilities.