ENTOUCH Smart Building Solutions

Digitized Facilities Management: The Evolution of Work-Order Verification

The facility “world” has evolved, and digitized facilities management is the best way Facilities Managers can approach work-order verification. Work-order verification is a complex process, reflecting the need to hire, work with, and manage potentially dozens of vendors, manage payment processing, schedule technicians, and much more. Fortunately, the digitization of facilities management revolution will lead Facilities Managers to oversee work-order verification without the traditional headaches of manual-based systems. Facilities Managers need to understand the challenges in non-digitized facilities management, how digitized facilities management can benefit their operation, as well as the reward, received when implementing digital services.

Challenges in Traditional Work Order Management

The challenges of traditional work order management revolve around the paper-based systems that Facilities Managers may use to oversee all operations. Paper-based systems are minimal, reflecting the exact need of a given facility to write down an issue and route its proper resolution. Unfortunately, this may require hours of contacting field service vendors, determining the exact need of maintenance and completing the payment processing. Fortunately, modern facilities can overcome these obstacles, but it is vital for existing Facilities Managers to understand the challenges within the traditional work order management, including:

  • Lack of Visibility in Facilities Management. A lack of visibility in facilities management will result in overlooked issues, including the continuation of the maintenance backlog and inability to plan for reactive maintenance, which will occur inevitably.
  • Poor, If Any, Integration Between Systems. Disparate systems result in distressed activities and management within the system. Facilities Managers see distrust as tantamount to poor insight, and disparate systems may go further by resulting in a higher time to return on investment for your existing facility platforms.
  • Inability to Connect With Past Clients. The failure to connect with past clients also serves as an area of suspicion for prospective clients, and modern Facilities Managers need to communicate with previous clients to ensure implemented systems will deliver.
  • Poor Understanding of Field Service Vendor Costs. Poor capability and visibility into field service vendor costs is an area of great concern for modern Facilities Managers. The poor understanding of such costs will add to facilities spend and result in delays in completing work orders as necessary.
  • Delays Between Work Order Entry and Resolution. Each delay between work order entry and resolution results in a tarnish brand experience, and customers will take notice.
  • Difficulty in Tracking Warranties and Data Value. Every facility will involve problems with managing warranties and ensuring they are not pouring more money than necessary into existing facility assets. Furthermore, more significant information regarding warranty and service repair history will give future field service vendor technician visits an upper hand in making informed decisions.
  • Too Much Data to Manage. Another critical problem in modern facilities management revolves around the amount of data generated. It is impractical to manage the deluge of data manually, and since Facilities Managers have access to countless analytics capabilities, it is merely redundant to require Facilities Managers to operate manually. Instead, the modern facilities management so supply actionable data and computer-generated insights to make the best decision possible.

The Value of Digitized Facilities Management

The value of digitized facilities management is a simple principle, and it lies within process automation. Instead of Facilities Managers spending countless hours managing traditional work orders, they can develop other resources for interacting with customers. Today’s world is exceptionally customer-driven, and every interaction represents an opportunity to get a customer both in the brick-and-mortar store and through E-commerce platforms. Moreover, today’s consumers expect a level of digital transformation in every interaction. If your company is incapable of providing digital interaction, they will go elsewhere.

How to Put the Power of Digitized Facilities Management to Work in Your Facility 

Facilities Managers need to understand the power of digitized facilities management. Furthermore, digital processes are extremely automated, allowing Facilities Managers to work with customers to resolve disputes. Reduced value leakage is the highest value of digitized facilities management, and Facilities Managers should follow these essential tips to put digitized processes to work:

  1. Develop and apply a single pane of glass in facilities management.
  2. Gain line-item visibility into your facility operations.
  3. Use actionable data to make informed and proactive maintenance and repair decisions.
  4. Retrofit all facility assets with wirelessly connected or “smart” sensors.
  5. Verify completion of work orders with real-time data.
  6. Work with a third-party partner to handle large portfolios and more.
  7. Increase the veracity of capital planning in facilities management.
  8. Keep stakeholders informed.

Raise the bar! Boost Your Work-Order Verification Processes Now

Work-order verification is a complicated part of adequate facilities management. Poor work-order management will result in delays in customer service, diminish the capability of your brand to deliver on the superior experience, delays in order processing, and much more. Instead of putting your business at risk, Facilities Managers should embrace digitized facilities management, leveraging actionable data, and smart building solutions to gain end-to-end visibility and make informed decisions – in real-time. Find out what your organization needs to do to improve facility management processes by visiting ENTOUCH online today.