A Note from the ENTOUCH CEO: Knowing your How, What, and Why

ENTOUCH.360

Ensure and expand savings

Reliable. Verifiable ROI with ENTOUCH.360

  • 100% retention rate
  • Alert management
  • First call for facility issues
  • 24x7 monitoring and support that extends facility management staff and guarantees ROI
  • Automated and validated work order integration into existing CMMS platform
  • Quarterly business reviews that continually improve system performance and savings
  • All ENTOUCH.360 customers are covered under warranty should hardware need replacement

Consultative insights based on years of experience.

ENTOUCH.360 is our best-in-class service. ENTOUCH.360 customers enjoy:

  • Verifiable ROI
  • A lifetime of subscription hardware warranty
  • A dedicated customer success manager
  • 24x7x365 monitoring
  • Optional work order automation through integration to CMMS platforms
  • Customer support for technical and comfort issues
  • In-depth quarterly business reviews that expand your savings and improve your ROI.

We create a complete inventory of all your assets by location, make, and model during the installation process. This, combined with our customized reports, enables us to be your data scientist, letting you know which assets are underperforming, the cost of inaction, and where to best allocate your maintenance and capital dollars for maximum impact.

Your time is valuable, and you need the answer more than you need a list of questions.

Please don’t take our word for it. Contact us, and we’ll put you in touch with one of our customers. With a 100% renewal rate, it turns out our customers are our best salespeople.

MANUAL
Non Entouch Location
Client Hot or Cold
Contacts Facility Manager
Facility Manager Receives Complaint, Assesses Validity
Facility Manager Enters Work Order
Work Order is Received and Truck is Rolled
Technician Arrives Onsite and Asks Client About Problem
After Review and Discussion Resolves Problem
Enters Closeout Information and Work Order is Closed
=
8
Steps
AUTOMATED
ENTOUCH.360 NON-VALID ISSUE
Client Hot or Cold
Work Order Opened in CMMS
Routed to ENTOUCH.cloud for validation
ENTOUCH Assesses System
System Working Correctly
Work Order Closed
=
5
Steps
ENTOUCH.360 VALID ISSUE
Malfunctioning System Automatically Detected
Work Order Generated in CMMS, Truck Rolled
Technician Repairs Unit
Repairs Confirmed
Work Order Closed
=
4
Steps

Non ENTOUCH Location

Client Hot or Cold
Contacts Facility Manager
Facility Manager Receives Complaint, Assesses Validity
Facility Manager Enters Work Order
Work Order is Received and Truck is Rolled
Technician Arrives Onsite and Asks Client About Problem
After Review and Discussion Resolves Problem
Enters Closeout Information and Work Order is Closed

8

Steps
  • Many human touches
  • Unnecessary truck rolls
  • Uninformed technician

ENTOUCH.360 Non-Valid Issue

Client Hot or Cold
Work Order Opened in CMMS
Routed to ENTOUCH.cloud for validation
ENTOUCH Assesses System
System Working Correctly
Work Order Closed

Unnecessary Truck Rolls Avoided

5

Steps
  • Fully automated
  • Unnecessary truck roll avoided
  • Fewer steps

ENTOUCH.360 Valid Issue

Malfunctioning System Automatically Detected
Work Order Generated in CMMS, Truck Rolled
Technician Repairs Unit
Repairs Confirmed
Work Order Closed

Valid Truck Roll; Technicians has details of HVAC issue

4

Steps
  • Truck rolled for real issue
  • Information in hand to fix the problem
  • Fewer steps

ENTOUCH.one

Critical first mile that turns buildings into data generating objects.
Read More
about ENTOUCH.one

ENTOUCH.gateway

Leverage existing controls investment.
Read More
about ENTOUCH.one

ENTOUCH.cloud

Turns data into intelligence.
Read More
about ENTOUCH.one

ENTOUCH.360

Ensure and expand savings.

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