ENTOUCH Smart Building Solutions

product-logos-31.svg

Ensure and expand savings

Reliable. Guarantee ROI with ENTOUCH.360

  • 100% retention rate

  • Alert management

  • First call for facility issues

  • 24x7 monitoring and support that extends facility management staff and guarantees ROI

  • Automated and validated work order integration into existing CMMS platform

  • Quarterly business reviews that continually improve system performance and savings

  • All ENTOUCH.360 customers are covered under warranty should hardware need replacement

Consultative insights based on years of experience at an affordable price.

ENTOUCH.360 is our best in class service to ensure your buildings are comfortable, running well and within your corporate standards. ENTOUCH.360 customers enjoy: guaranteed ROI, a life of the partnership hardware warranty, work order automation through integration to existing CMMS platforms, dedicated customer success representative, 24x7x365 monitoring and customer support for technical and comfort issues, and in-depth quarterly business reviews that expand your savings and improve your ROI.

During the installation process, we create a complete inventory of all your assets by location, make and model. This combined with our customized reports enables us to be your data scientist, letting you know which assets are underperforming, the cost of inaction, and where to best allocate your maintenance and capital dollars for maximum impact.

Your time is valuable and you need the answer more than you need a list of questions. Let ENTOUCH be your guide and provide the answers and guarantee your ROI.

90% of all ENTOUCH customers sign up for ENTOUCH.360 and 100% have renewed. But don’t take our word for it, contact us and we’ll put you in touch with one of our customers. Turns out they are our best salespeople.

Manual
Manual
Entouch_360_Icons-01.png

Client Hot or Cold

Entouch_360_Icons-02.png

Contacts Facility Manager

Entouch_360_Icons-03.png

Facility Manager Receives Complaint, Assess Validity

Entouch_360_Icons-04.png

Facility Manager Enters Work Order

Entouch_360_Icons-05.png

Work Order is Received and Truck is Rolled

Entouch_360_Icons-06.png

Technician Arrives Onsite and Asks Client About Problem

Entouch_360_Icons-07.png

After Review and Discussion Resolves Problem

Entouch_360_Icons-08.png

Enters Closeout Information and Work Order is Closed

Automated
Automated
Entouch_360_Icons_lb-09.png

Client Hot or Cold

Entouch_360_Icons_lb-10.png

Work Order Opened in CMMS

Entouch_360_Icons_lb-11.png

Routed to ENTOUCH.cloud for validation

Entouch_360_Icons_lb-12.png

ENTOUCH Assesses System

Entouch_360_Icons_lb-13.png

System Working Correctly
Work Order Closed

Entouch_360_Icons-14.png

Malfunctioning System Automatically Detected

Entouch_360_Icons-15.png

Work Order Generated in CMMS, Truck Rolled

Entouch_360_Icons-16.png

Technician Repairs Unit

Entouch_360_Icons_lb-13.png

Repairs Confirmed
Work Order Closed

Non ENTOUCH Location

  • Client hot or cold

  • Contacts facility manager

  • Facility manager receives complaint, assess validity (often with call back)

  • Facility manager enters work order

  • Work order is received and truck is rolled

  • Technician shows up at site and asks client about problem

  • After review and discussion fixes problem or determines there is no problem

  • Enters information into system and work order is closed

8

Steps
  • Many human touches
  • Unnecessary truck rolls
  • Uninformed technician

ENTOUCH.360 Non-Valid Issue

  • Client hot or cold

  • Open work order in CMMS

  • Work order routed to ENTOUCH.cloud for evaluation

  • ENTOUCH queries unit and assesses system functionality

  • System properly functioning, work order closed

Unecessary Truck Roll Prevented

5

Steps
  • Fully automated
  • Unnecessary truck roll avoided
  • Fewer steps

ENTOUCH.360 Valid Issue

  • System not working properly automatically detected by ENTOUCH

  • Work order generated in CMMS and truck dispatched with targeted information

  • Technician goes to malfunctioning unit and repairs

  • Repairs confirmed by system, work order closed

Valid Truck Roll; Technicians has details of HVAC issue

4

Steps
  • Truck rolled for real issue
  • Information in hand to fix the problem
  • Fewer steps
products-icon-dark

ENTOUCH.one

Critical first mile that turns buildings into data generating objects.

products-icon-dark

ENTOUCH.gateway

Leverage existing controls investment.

ent-cloud

ENTOUCH.cloud

Turns data into intelligence.

ENTOUCH.360

Ensure and expand savings.