ENTOUCH Smart Building Solutions

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Ensure and expand savings

Reliable. Guarantee ROI with ENTOUCH.360

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    100% retention rate

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    Alert management

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    First call for facility issues

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    24x7 monitoring and support that extends facility management staff and guarantees ROI

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    Automated and validated work order integration into existing CMMS platform

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    Quarterly business reviews that continually improve system performance and savings

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    All ENTOUCH.360 customers are covered under warranty should hardware need replacement

Consultative insights based on years of experience at an affordable price.

ENTOUCH.360 is our best in class service to ensure your buildings are comfortable, running well, and within your corporate standards. ENTOUCH.360 customers enjoy guaranteed ROI, a life of the partnership hardware warranty, work order automation through integration to existing CMMS platforms, dedicated customer success representative, 24x7x365 monitoring, and customer support for technical and comfort issues, and in-depth quarterly business reviews that expand your savings and improve your ROI.

We create a complete inventory of all your assets by location, make, and model during the installation process. This, combined with our customized reports, enables us to be your data scientist, letting you know which assets are underperforming, the cost of inaction, and where to best allocate your maintenance and capital dollars for maximum impact.

Your time is valuable, and you need the answer more than you need a list of questions. Let ENTOUCH be your guide and provide the answers and guarantee your ROI.

90% of all ENTOUCH customers sign up for ENTOUCH.360, and 100% have renewed. But don’t take our word for it, contact us, and we’ll put you in touch with one of our customers. It turns out they are our best salespeople.

Manual
Manual
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Client Hot or Cold

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Contacts Facility Manager

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Facility Manager Receives Complaint, Assesses Validity

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Facility Manager Enters Work Order

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Work Order is Received and Truck is Rolled

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Technician Arrives Onsite and Asks Client About Problem

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After Review and Discussion Resolves Problem

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Enters Closeout Information and Work Order is Closed

Automated
Automated
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Client Hot or Cold

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Work Order Opened in CMMS

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Routed to ENTOUCH.cloud for validation

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ENTOUCH Assesses System

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System Working Correctly
Work Order Closed

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Malfunctioning System Automatically Detected

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Work Order Generated in CMMS, Truck Rolled

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Technician Repairs Unit

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Repairs Confirmed
Work Order Closed

Non ENTOUCH Location

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    Client hot or cold

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    Contacts facility manager

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    Facility manager receives complaint, assess validity (often with call back)

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    Facility manager enters work order

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    Work order is received and truck is rolled

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    Technician shows up at site and asks client about problem

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    After review and discussion fixes problem or determines there is no problem

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    Enters information into system and work order is closed

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Steps

ENTOUCH.360 Non-Valid Issue

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    Client hot or cold

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    Open work order in CMMS

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    Work order routed to ENTOUCH.cloud for evaluation

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    ENTOUCH queries unit and assesses system functionality

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    System properly functioning, work order closed

Unecessary Truck Roll Prevented

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Steps

ENTOUCH.360 Valid Issue

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    System not working properly automatically detected by ENTOUCH

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    Work order generated in CMMS and truck dispatched with targeted information

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    Technician goes to malfunctioning unit and repairs

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    Repairs confirmed by system, work order closed

Valid Truck Roll; Technicians has details of HVAC issue

4

Steps
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ENTOUCH.one

Critical first mile that turns buildings into data generating objects.

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ENTOUCH.gateway

Leverage existing controls investment.

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ENTOUCH.cloud

Turns data into intelligence.

ENTOUCH.360

Ensure and expand savings.