FAQ

What is a smart building?

A smart building is any structure that uses automated processes to automatically control the building’s operations including heating, ventilation, air conditioning, lighting, security and more. Smart buildings deliver useful information making the occupants more productive and comfortable and the owners and managers more profitable. They are connected and responsive to the smart power grid, and they interact with building operators and occupants to empower them with new levels of visibility and actionable information.

What sort of savings will a commercial enterprise realize leveraging Entouch Smart Building Solutions?

Most of our customers experience a 15 to 20 percent energy savings within the first few months.

What is the Internet of Things (IoT)?

The IoT refers to the ever-growing network of physical objects that feature an IP address for Internet connectivity, and the communication that occurs between these objects and other Internet-enabled devices and systems.

Why does the IoT matter to facilities professionals?

The IoT is revolutionizing facilities management, elevating the value of smart building solutions to an enterprise-wide tool set for capturing cost savings and driving profitability. Many energy and facilities management technologies, are expanding capabilities to provide a comprehensive connected enterprise.

How does Entouch solve the IoT challenge for facilities executives?

ENTOUCH provides facilities executives managing multisite commercial businesses the ability to collect, store and analyze data across every single location through a single platform, streamlining critical data, providing one lens with deep visibility into the business for better corporate decision-making.

How can ENTOUCH extend my equipment lifecycle?

ENTOUCH 360° monitors your HVAC equipment every 60 seconds; we can detect malfunctions and maintenance issues before they turn into a full-fledged facility crisis. By promptly replacing defective parts and performing preventive maintenance, you can ensure your HVAC units perform better and last longer.

How secure is ENTOUCH?

Our cloud-based energy management system is very secure. Plus, the system can be further secured locally or remotely with a custom passcode.

When and how often does the ENTOUCH 360° advisory services team monitor your business?

Our command center is on the job 24/7, monitoring HVAC, lighting and refrigeration systems.

Does ENTOUCH dispatch technicians to repair my equipment?

ENTOUCH sends emergency alerts to notify you of equipment malfunctions. The ENTOUCH team will trouble-shoot issues prior to any third-party intervention, in many cases, dramatically reducing truck rolls and maintenance costs. When issues require a technician, ENTOUCH integrates seamlessly with your computerized maintenance management system (CMMS) to submit tickets and dispatch technicians.

Can I deploy ENTOUCH by the specific needs of each site or location within my facilities portfolio?

ENTOUCH provides a flexible and scalable deployment model. Based on the needs of each site, the technology is implemented, allowing you to integrate with your existing technology and legacy systems, for immediate speed-to-market. You can select the ENTOUCH footprint that best suits your needs for immediate return-on-investment.

What sort of warranty do you offer?

ENTOUCH stands behind every product and service we provide. All hardware and software comes with a 3-year limited warranty. Our ENTOUCH 360° customers enjoy a lifetime limited warranty for all products and services.

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