ENTOUCH Smart Building Solutions

How Facility Management Is Changing from Reactive to Proactive

More facility managers are using technology to get ahead of problems, changing from reactive to proactive facility management strategies.

There will always be reactive work in facilities management. Things go wrong, but the level of today’s reactive maintenance is absurd. According to Michael Cowley of FacilitiesNet, the long-term goal of reactive maintenance should be less than 15 percent, but most companies and facilities operate with reactive maintenance constituting 34 percent of total facility management work. However, modern facility management is changing from reactive to proactive states, due in part to the growing level of technology use. To improve your company, you need to understand why and how facility management becomes proactive.

Reactive Facility Management Demands Faster, Cost-Effective Alternatives

There is a problem with reactive facility management: it pulls existing workers from their current job responsibilities to handle issues that come out of nowhere. Unfortunately, the cost of holding off on maintenance problems can easily double or triple the original cost of the repair. In addition, reactive facility management means taking time away from other, more pressing tasks, like ensuring customer service is at its tip-top level and training new employees. Also, if a repair technician is needed, costs may soar even higher, especially if the technician cannot find the problem at once.


Knowing Where You Are Now Is Critical to Becoming Proactive

You cannot plan for what you do not understand. The only way to transition from a reactive to proactive facility management strategy is by learning more about your current operation. If your facility spans multiple sites, it is almost impossible to track every detail by hand. However, new energy and facility management systems can track your assets, ranging from employees to equipment function, to give you a full understanding of where you are at today. This lets you plan for tomorrow.

Prioritization of Facility Management Needs Is Key

Speaking of planning for tomorrow, you need to know which activities have a higher priority. If your equipment is about to fail, it should be fixed before a trivial grounds problem. In addition, expensive equipment, like heating, ventilation and air-conditioning (HVAC) systems, cannot function efficiently when minor problems exist. As a result, your organization needs a prioritization schedule that updates and reflects the real-time needs of today, which flow into the needs of tomorrow.


For example, fall is around the corner, and it is time to perform a few maintenance tasks on your HVAC system. While they may not seem essential, getting these tasks completed before the temperature changes is essential to running your HVAC system efficiently when fall arrives. Thus, prioritizing facility management activities also leads into preventative, proactive maintenance.

Long-Term Goals Require Consistency

Consistency is another factor in reaching your proactive facility management goals. Monitoring, prioritizing and repairing equipment does little good if left unchecked for an extended period. In addition, dealing with a problem reactively, resulting from not managing facilities proactively around the clock, can require more manpower then you have available. So, your labor costs also rise. As a result, any proactive approach to facility management must be consistent.

Stop Reacting to Problems: Be a Proactive Facility Manager by Preventative Action Today

Your organization cannot prevent 100 percent of all malfunctions, but you can drive the level of reactive management and maintenance needed down significantly, especially among preventable problems. Proactive facility management is faster and more cost effective than reactive management strategies, so your organization needs to make some changes now.

Start monitoring your facility management goals and activities by implementing the ENTOUCH.ONE platform, or leave the monitoring and management to the experts through ENTOUCH.360. The choice is yours. Submit your request for more information online, or give ENTOUCH a call at 1 (800) 3511.