ENTOUCH Smart Building Solutions

Why Are Tenants Happier When CRE Managers Utilize Building Automation Technology?


Through the end of 2017, commercial buildings, including CRE providers will be the primary users of the Internet of Things (IoT), reports the Deloitte University Press. However, the application of IoT-enabled devices can grow profit margins and increase tenant relationships. In other words, better prices and greater customization of amenities and service through automated building technology can lead to a superior level of customer service. So, better tenant-provider relationships can be formed. Rather than focusing solely on the benefits of automated building technology for facility managers, consider the top ways it can improve the tenant experience.

Custom Lighting and Climate Controls Enhance the Tenant Experience

Everyone has different preferences for lighting and room temperature, but for tenants in CRE, the right atmosphere and climate can make or break a sale. So, an optimal lighting solution that adapts to changes in daylight, using automated building technology, can encourage prospective customers to purchase a product or service from retail tenants, and it can be used to improve the mood of workers too. Natural light catalyzes the body’s natural production of mood-boosting vitamins and neurotransmitters, explains Healthline.

Automated Building Technology Can Learn!

Take the keyword, automated, and think about what it means for tenants using such technology. Today’s systems have the capacity through machine learning to predetermine a tenant’s preferences, based on past usage and preferences. While this seems irrelevant, consider the impact it has on the perception of luxury. A tenant can spend less time worrying about the environment, meaning the facilities manager does not need to take extra steps to create the “ideal” setting.


Automation Gives Tenants Flexibility in Reporting Issues

Automation is the root of modern living; it powers apps, automated alert systems and more. According to Realcomm, automated building technology could be used to connect tenants with CRE managers at any time, regardless of the hour or current conditions. In other words, problems can be reported by tenants within the system, but its true application can be refined by allowing the system to recognize issues and create maintenance tickets or other alerts. As a result, tenants can continue working without becoming the “reporter-in-chief” for their company. More importantly, automated reporting and correction of issues can lead to more sales and better profitability for tenant companies, which results in greater engagement and trust between tenant and property owner.

The Infrastructure Needed to Power Building Automation Technology Has Direct Benefits for Tenants

The simplest way to retrofit or implement building automation technology is through wireless connectivity, WiFi. Since CRE managers already use WiFi for a connection point, it would be a natural benefit to offer WiFi connectivity to tenants and their guests. In a sense, you are offering a free utility, yet you are reaping the cost-saving benefits simultaneously. However, offering WiFi is not solely about providing a network for convenience. If an emergency occurs, such as downed telephone towers or services during a natural or humanmade disaster, WiFi can provide a lifeline to tenants in need of help. In times of severe weather, WiFi could help tenants know if it is safe to leave.


In a Nutshell

Deploying building automation technology has wide-ranging benefits to tenants. While it is often used to encourage CRE providers to implement smart building solutions, it is important to remember how it translates into a better experience for tenants as well. Safety, security, convenience, trust, reliability, and connectivity go together with automated building technology, so why haven’t you thought about giving these benefits to your CRE tenants yet?