TESTIMONIAL
SITUATION
A Print and Ship provider has 1,750 locations in North America and serves businesses and individuals. In 2017, the company wanted to implement a sustainability plan that would reduce energy consumption, improve facility visibility, increase asset life, and lower maintenance expenses at its stores, allowing it to apply savings to the bottom line. A team of 13 employees from real estate, finance, sustainability, maintenance/energy, strategic sourcing and distribution, and design was assembled to research potential solutions.
CHALLENGE
The Print and Ship provider's primary concern was meeting its sustainability goals, especially reducing energy consumption. The company set an ambitious target to cut energy use in its stores by 15%, which is challenging with any provider, and even more so when many locations are open 24 hours a day, seven days a week. The Print and Ship provider's plan faced a considerable obstacle — they did not know what HVAC assets they had, such as how many rooftop units were in place at each store. It would cost millions of dollars to inventory every location to collect this information. Another major challenge was with humidity levels inside the stores. If the humidity is too high, the copy machines jam more frequently and the paper begins to curl, decreasing productivity and increasing the amount of time it takes to complete print jobs. Since printing is such a big part of its business, managing humidity levels is critical.
SOLUTION
After evaluating and testing several options during a one-year pilot, the Print and Ship provider chose ENTOUCH for its technology stack, an integrated and validated ecosystem of proven solutions including: » Entouch.one – a fit-for-purpose suite of devices that collects all the data from a facility's systems needed to digitally transform operations and make better decisions » Entouch.cloud – takes raw facilities data, performs predictive analytics, and converts the data into actionable intelligence » Entouch.360 – best-in-class service to ensure buildings are comfortable, running well, and within corporate standards Entouch created a complete inventory of all of the Print and Ship provider's assets by location, make and model, since teams were already visiting each store to install Entouch.one devices. Entouch also solved the in-store humidity problem by initiating humidity level reports on a regular basis. The Print and Ship provider also can check humidity levels by accessing the Entouch.360 portal. In addition, the Print and Ship provider asked for assistance with work order tickets. The company uses computerized maintenance management software (CMMS) to manage help tickets and wanted to have these tickets logged in their CMMS. Entouch integrated the Print and Ship provider's CMMS, greatly increasing visibility, and significantly improving work order management. This reduces both unnecessary truck rolls and the time maintenance technicians spend on site by providing them with detailed information about system issues. Throughout the process, Entouch delivered fast, seamless installation at the pilot sites; performed thorough and transparent assessments of the system performance; and met or exceeded the anticipated energy savings. This complete turnkey solution gave the Print and Ship provider the confidence to scale from 11 stores to 1,600 in just five months.
RESULTS
The Print and Ship provider has reduced energy consumption by more than 20% surpassing Entouch's original estimate of 14% and saving the company over $4.4 million per year. In addition to energy savings, our Print and Ship provider experienced a reduction in work orders from 7,719 to 6,052 annually. Their HVAC On-Demand repair and maintenance spend was reduced by more than 45% during the first year. Many locations are saving 16% to 18% or more annually.
Full coverage inside a single quarter
1,745
Stores brought online
20
Weeks from first install to full coverage
16%
Average reduction in annual consumption
Ready for smarter energy management?
See how Entouch helps you reduce energy costs, improve equipment performance, and gain greater visibility and control across every location.
